Last Updated: November 2025

At Cauca Excellence Coffee, your satisfaction is our priority. We take great care in sourcing, roasting, packaging, and delivering our premium Cauca-origin coffee. Because coffee is a perishable good, our refund and return terms are designed to ensure product integrity while protecting our customers.

Please read the full policy below.

1. Eligibility for Refunds

We can offer refunds only under the following conditions:

✔ Damaged, Defective, or Incorrect Products

You are eligible for a full refund or replacement if:

  • Your item arrives damaged,
  • You receive the wrong product, or
  • The product is defective or compromised at delivery.
Non-Refundable Items

Because coffee is perishable, we cannot accept returns or issue refunds for:

  • Opened bags of coffee
  • Coffee that has been brewed or consumed
  • Products purchased more than 7 days ago
  • Products damaged due to improper storage after delivery
  • Items purchased from third-party retailers (sellers outside our website)

2. Refund Request Process

To request a refund:

  1. Email us at leanonus@caucaexcellencecoffee.com
  2. Include:
    o Your full name
    o Order number
    o Photos of the product and packaging
    o A brief description of the issue

Refund requests must be submitted within 7 days of receiving your order. Once your claim is reviewed, we will notify you of approval or denial within 2–4 business days

3. Approved Refunds

If your refund is approved:

Refund Method

 Refunds are issued to your original payment method.
 Processing times vary by bank but typically range from 3–7 business days.

Replacements

If you prefer a replacement rather than a refund, we will ship a new item at no additional cost.

Store Credit

Upon customer request, we can issue a store credit gift card instead of a refund.

4. Order Cancellations

You may cancel your order within 2 hours of purchase. After this window, we may not be able to cancel your order if it has entered processing or shipping.

Approved cancellations receive a full refund.

5. Exchanges

We only replace items that are:

  • Defective
  • Damaged
  • Incorrect

We do not offer exchanges for:

  • Changes in taste preference
  • Wrong item purchased by the customer
  • Items opened or used

6. Late or Missing Refunds

If you have not received your refund after 7 business days:

  • Check with your bank or card issuer
  • Check the payment method used (credit card, PayPal, etc.)
  • Contact us at leanonus@caucaexcellencecoffee.com

We will assist you immediately.

7. Shipping Return Items

In rare cases where a product must be physically returned (non-coffee merchandise only):

  • Customers may be responsible for return shipping costs, unless the return is due to our error.
  • Returned merchandise must be unused and in original packaging.
  • Non-coffee items eligible for return must be shipped to:

Cauca Excellence Coffee
Atlanta, Georgia – United States
(Full return address provided upon approval)

8. Non-Delivery Claims

If your order shows “delivered” but you did not receive it:

  • Please check with neighbors or building management
  • Contact the shipping carrier directly
  • If still unresolved, email us and we will help file a claim

Resolution may take 3–10 business days, depending on the carrier.

9. Contact Us

If you have questions about refunds or need help with an order, contact:
leanonus@caucaexcellencecoffee.com
Atlanta, GA, United States

We’re here to help and ensure you enjoy every cup of Cauca Excellence Coffee.