Effective Date: November 18, 2025
Website: https://caucaexcellencecoffee.com
Company Name: Cauca Excellence Coffee LLC
Email: leanonus@caucaexcellencecoffee.com

Welcome to Cauca Excellence Coffee LLC (“Cauca Excellence Coffee,” “we,” “us,” or “our”). These Terms & Conditions (the “Terms”) govern your use of our website, online store, digital content, and related services (collectively, the “Site”).

By accessing or using the Site, you agree to be bound by these Terms.

1. Company Information

Cauca Excellence Coffee LLC is a U.S.-registered company headquartered in: Atlanta, Georgia, United States

Contact us at: leanonus@caucaexcellencecoffee.com

2. Eligibility

You may use this Site only if you:

  • Are at least 18 years old,
  • Are legally capable of entering into binding contracts,
  • Use the Site for lawful purposes and in accordance with these Terms.

3. Use of the Site

You agree not to misuse the Site. This includes, but is not limited to:

  • Illegal or fraudulent activity,
  • Attempting unauthorized access to accounts, servers, or systems,
  • Uploading harmful code,
  • Harassing or harming other users,
  • Scraping or data mining,
  • Using the Site to compete with our business.

We may suspend or terminate user accounts that violate these guidelines.

4. Accounts and Security

If you create an account, you agree to:

  • Provide accurate and complete information,
  • Keep login credentials secure,
  • Notify us of unauthorized access,
  • Accept that you are responsible for all activity under your account.

5. Product Information & Availability

We sell roasted coffee, accessories, and related items. While we aim for accuracy, product descriptions, pricing, or availability may change at any time.

Cauca Excellence Coffee LLC reserves the right to:

  • Limit order quantities,
  • Reject or cancel orders,
  • Discontinue products,
  • Modify product details without notice.

6. Pricing, Payments & Taxes

  • Prices appear in USD and may change without notice.
  • Taxes are applied at checkout according to U.S. federal, state, and local law.
  • All international customs duties, VAT, and import fees are customer’s responsibility.

By submitting payment, you confirm that you are authorized to use the selected payment method.

7. Orders, Shipping & Delivery

All orders are subject to acceptance. We may refuse or cancel orders for reasons including suspected fraud, limited inventory, or incorrect pricing.

Shipping, processing times, tracking, delivery, and risk of loss are governed by our Shipping Policy.

Once the order is transferred to the shipping carrier, risk of loss transfers to the customer.

8. Returns, Refunds & Cancellations

Our Refund Policy governs all returns. Key points:

  • Coffee is a perishable item and cannot be returned unless defective, incorrect, or damaged.
  • Refunds and replacements must be requested within 7 days of delivery.
  • Orders may be canceled within 2 hours of purchase unless already processed.

9. Intellectual Property

All trademarks, logos, images, designs, text, and digital content on the Site belong to Cauca Excellence Coffee LLC and are protected by U.S. and international law.

You may not reproduce or redistribute any content without written permission.

10. User Submissions & Reviews

By submitting reviews, comments, or content, you grant us a worldwide, royalty-free, transferable license to use and publish this content for marketing or promotional purposes.
You agree not to post harmful, unlawful, or infringing content.

11. Third-Party Services

We use third-party services (e.g., payment processors, shipping carriers). We are not responsible for:

  • Their actions,
  • Their privacy practices,
  • Loss or damages that occur through their services.

Your use of third-party tools is governed by their respective policies.

12. Disclaimer of Warranties

Except as required by law, the Site and all products are provided “as is” and “as available.”
We do not guarantee:

  • Perfect accuracy,
  • Error-free service,
  • Continuous availability,
  • That products will meet your personal taste expectations.

13. Limitation of Liability

To the extent permitted by Georgia and U.S. law, Cauca Excellence Coffee LLC is not liable for:

  • Indirect or consequential damages,
  • Loss of profits, data, or business,
  • Damages exceeding the total amount paid for the product at issue.

14. Indemnification

You agree to indemnify and hold harmless Cauca Excellence Coffee LLC from claims, losses, damages, and legal fees arising from your misuse of the Site or violation of these Terms.

15. Governing Law

These Terms are governed by the laws of the State of Georgia, USA.

Disputes must be resolved in Georgia courts after attempting resolution by contacting us at:
leanonus@caucaexcellencecoffee.com

16. Changes to Terms

We may update these Terms at any time. The “Last Updated” date will indicate changes. Continued use of the Site constitutes acceptance of updates.

17. Contact Information

Questions? Contact us at: leanonus@caucaexcellencecoffee.com
Atlanta, Georgia, USA.